Refund & Cancellation Policy

This Refund & Cancellation Policy forms part of our Terms & Conditions and explains when a refund is available and how to cancel a subscription with Onimator.

Refund window

You may request a refund within three (3) days of your original purchase.

When a refund is granted

A refund is granted only where the software does not function as described and our support team cannot resolve the issue after reasonable assistance. We may ask you to work through a few troubleshooting steps with us first so we can try to fix the problem.

Subscriptions

Subscriptions are billed monthly, in advance, and renew automatically until cancelled.

How to cancel

You can cancel at any time from your account portal, or by contacting support. Cancellation stops future renewals. It does not retroactively refund the current paid period, and your access continues until the end of that period.

What is not refundable

• Monthly fees once they have been paid.
• Partial months.
• Plan changes.
• Unused account months.
• Requests made after the 3-day window.

Before you dispute a charge

Please contact us first. Most issues are resolved within one business day, and reaching out lets us help you far more quickly than a payment dispute would.

Your statutory rights

This policy applies except where mandatory consumer-protection law in your jurisdiction gives you additional rights. Nothing here removes those rights.

How to request a refund

Send your request in writing to our support team through your account portal or our official support channel, and include the email address used for the purchase.